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.Wednesday, August 6, 2008 ' 9:53 AM Y
Lesson learnt from reflections

After reflecting on all the topics, I discover the purpose of this portfolio - To make us interlink the topics together and instill the knowledge in us. These topics are not seperated, they are interlinked and related to each other. By doing my portfolio, it allows me to see the big picture that our lecturers has been helping us to see.

Even though it would be an end to this subject soon, however, the knowledge will be carried on with me for life.

Loves, Charisse







CHARISSE;Y

Photobucket

Charisse Lee
T02
Business Etiquette Service Excellence
Temasek Polytechnic
Hospitality and Tourism Management

OBJECTIVESY

To be practical philosophers of customer service and challenge to look beyond the service norms to achieve service of a much higher level.

AIMS OF SUBJECTY


Equip students with knowledge and practice of professional dress sense, dining and business etiquette, and the fundamentals of excellent service.

Prepare students in their future dealings with clients and executives of all levels during their internship and future work life.

Enhances students' ability to apply problem-solving and other life skills during the learning process.

Create opportunities for students to display a sensitive and professional attitude towards different cultures of the world.

Allow students to recognise the effectiveness of business etiquette in their working life.

Equip students with the desired mindset on service excellent.

Links;Y

Temasek Polytechnic
Online Black Board

LISTEN;Y


PAST;Y

August 2008


CREDITSY

Temasek Polytechnic
Ms Paula Mak