Business Etiquette Service Excellence

When I was introduced to this subject, it made me ponder to what is BESE about. I only heard that we have to wear our formal wears to school and learning about business etiquette.

Entering the school knowing nothing about dress code from head to toe. Formal wear is very foreign to me, where I only encounter it's existence through adults or television programmes.

Being in the hospitality and tourism industry, business etiquette is definitely important [as most people know] and to the extent of a necessity.

Towards the end of this subject, i realised the significant change in my personal grooming standards and behaviour.

Therefore, this portfolio is not just an assignment that I am obliged to do, but a way of reflection and thoughts that displays my growth throughout the path of learning business etiquette and service excellence.

Charisse Lee
T02
Business Etiquette Service Excellence
Temasek Polytechnic
Hospitality and Tourism Management

To be practical philosophers of customer service and challenge to look beyond the service norms to achieve service of a much higher level.

Equip students with knowledge and practice of professional dress sense, dining and business etiquette, and the fundamentals of excellent service.

Prepare students in their future dealings with clients and executives of all levels during their internship and future work life.

Enhances students' ability to apply problem-solving and other life skills during the learning process.

Create opportunities for students to display a sensitive and professional attitude towards different cultures of the world.

Allow students to recognise the effectiveness of business etiquette in their working life.

Equip students with the desired mindset on service excellent.

Temasek Polytechnic
Online Black Board

August 2008

CREDITSY

Temasek Polytechnic
Ms Paula Mak